Huge Microsoft Surface Pro 7 fail is causing random shutdowns for hundreds of users
Huge Microsoft Surface Pro 7 neglect is causing random shutdowns for hundreds of users
Microsoft Surface Pro seven users are reporting an irritating bug that'south causing their 2-in-1 laptop to close down at random.
Co-ordinate to Notebookcheck (via Laptop Mag,) angry Microsoft Surface Pro 7 owners took to the manufacturer's community forums website starting in Dec for guidance on the erratic shutdowns. Every bit of this calendar month those shutdowns are still being pointed out, with over 500 users signaling they're experiencing the aforementioned effect.
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The random shutdowns, which announced to affect all Surface Pro 7 models, are beingness "actively" investigated, co-ordinate to a response from a Microsoft employee on the forums.
Some other Microsoft representative shared steps for a workaround that changes default sleep times on the Surface Pro 7. Though it seemed like a potential fix, users are still experiencing problems with their device as of this week.
In fact, the random shutdown thread continues to grow, amassing 29 pages with a report equally recent as today (April 17).
"If the device stays platonic for a minute it directly shuts down," one user wrote. "I take checked all the sleep and ability settings and that's non an upshot."
Does this sound like an result you're experiencing? While there's no end-all solution (yet,) here'south what yous can try when you lot're facing random Surface Pro seven shutdowns.
What to practice if your Surface Pro 7 is shutting down
Soon after the random Surface Pro vii shutdown thread began, a Microsoft agent suggested users long press the ability push for at least 5 seconds when the shutdown occurs.
If the issue persists, the rep suggested running Windows update and using the Surface Diagnostic Toolkit. After that, check your Surface Pro 7'southward reliability history and contact customer support with a screenshot of the written report to see if another bug is causing your random shutdowns.
Another potential fix is changing your device's power and sleep settings. Switch the defaults from 5 minutes to 1 60 minutes, and y'all might be in luck.
If you'd tried these workarounds and are all the same suffering from Random Surface Pro 7 shutdowns, you're non alone. There's clearly a larger matter at hand that Microsoft needs to step upwards and resolve.
Source: https://www.tomsguide.com/news/huge-microsoft-surface-pro-7-fail-is-causing-random-shutdowns-for-hundreds-of-users
Posted by: brownticiss.blogspot.com
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